AI Sales Concierge: Every Customer Enquiry Answered in Seconds
An AI sales concierge answers every enquiry from your website chat, WhatsApp, email and Telegram in your own voice, books appointments and logs new clients.
An AI sales concierge is an assistant that answers every customer enquiry, on every channel, in your business's own voice, within seconds of it arriving. SuperIntern's Sales Concierge collects messages from your website chat, WhatsApp, email, Telegram and other channels into one inbox, replies from your own listings, prices and policies, and passes anything sensitive to the right person on your team.
Why the first reply matters
Most growing businesses do not lose enquiries for lack of a good answer. They lose them because the answer arrives late. A prospective tenant messages on WhatsApp, a customer asks about a ring size on the website at 9pm, a client emails about a quote while the owner is on a call. Each message sits in a different app until someone has a free moment.
The Sales Concierge removes the wait. In the demo on our home page, the average reply time is six seconds, so the customer gets an accurate answer while they are still interested.
One inbox for every channel
Enquiries arrive wherever your customers already are. SuperIntern lives in the apps people already use, so the Sales Concierge can work across:
- the chat widget on your website
- WhatsApp and Telegram
- Gmail and Outlook for email
- WeChat, Discord and Slack, where your business uses them
Every conversation lands in one inbox, so you can see what has been asked, what was answered and what is waiting for a person. You can see how this fits alongside the rest of the AI team in the customer service section of the home page.
Answers grounded in your business, not a generic bot
A generic chatbot does not know your prices or which flat is still available. The Sales Concierge answers from your own material: your listings, your price list, your policies and the history held in your company brain. It writes in your voice, not a template's.
Because every SuperIntern assistant shares one company brain, the Concierge also knows what the rest of the team knows. If a client spoke to a colleague last week, that context is already there. That shared memory is described in more detail in our article on AI CRM and auto reports.
From enquiry to booking, quote and CRM record
Answering a question is only half the job. The Sales Concierge also moves the enquiry forward:
- Books viewings, appointments and calls into the right calendar
- Sends quotes based on your own pricing
- Logs new clients straight into the CRM, with the conversation attached
- Hands over anything sensitive, such as a complaint, a negotiation or an unusual request, to the right person with the whole conversation in front of them
Assistants draft, people decide. The Concierge handles routine work so your team can focus on the conversations that need a human.
David Wu, Founder of Diwei & Partners UK Property, describes it like this: "Managing 80 properties single-handedly used to mean endless inbox triage and manual document searches. With SuperIntern's 24/7 auto-reply and instant mobile query assistant, I answer enquiries instantly and pull key property specs during live viewings without missing a beat. It reclaims 2 hours of my day, eliminates missed leads, and keeps prospective tenants engaged."
Who it suits
The Sales Concierge fits any business where customers ask questions before they buy or book. That includes estate and letting agents, jewellers and retail, clinics and aesthetics, restaurants and venues, agencies and creators, communities and Web3 projects, professional services, and e-commerce and sourcing businesses. You can browse examples by sector on our use cases page.
For example, Sarah runs a small aesthetics clinic. A new client messages on WhatsApp on a Sunday evening about a treatment. The Concierge answers from Sarah's own treatment list, books the appointment and adds the client to the CRM. If the client asks something medical, it passes the conversation to Sarah.
How you get one
Each SuperIntern is built around your business by the SuperIntern team, then hosted and improved for you.
- A free 30-minute consultation with the founding team to understand how enquiries reach you today.
- A pilot on one real workflow, for example your inbox or website chat, run with your team for about two weeks.
- Roll-out to the whole team once the pilot has proved itself.
There is no price list. Pricing is agreed after the pilot and is tied to your team and the value delivered.
On security, SuperIntern is SOC 2 Type I, GDPR compliant, hosted on Google Cloud and CASA assessed. Answers are permissioned by role, and your customer data never trains anyone else's model.
FAQ
Q: What is an AI sales concierge? A: It is an assistant that answers customer enquiries across your channels in your own voice, books appointments, sends quotes and logs new clients, while passing sensitive conversations to a person.
Q: Which channels does the Sales Concierge cover? A: Your website chat widget, WhatsApp, Telegram, Gmail and Outlook, plus WeChat, Discord and Slack where your business uses them. iMessage is coming.
Q: Will it answer things it does not know? A: It answers from your own listings, prices and policies. Anything sensitive or outside that material is handed to the right person with the full conversation attached.
Q: Does it work outside office hours? A: Yes. It works 24/7, so a customer writing at 9pm gets a reply straight away rather than the next morning.
Q: Is my customer data used to train other models? A: No. Your customer data never trains anyone else's model, and answers are permissioned by role.
See it on your business
The best way to judge a Sales Concierge is to see it answer your own enquiries. Pair it with Growth and Outbound to bring in new conversations. To talk it through with the founding team, book a free 30-minute consultation.